Privacy Policy

Epic Reassured

Effective Date: 11/07/2025

This Privacy Policy explains how Raam 4 Wheelers LLP ("Company", "we", "us", or "our") collects, uses, shares, and protects your personal information. It applies to all users (“You” or “Your”) of our website epicreassuredcars.com and any services related thereto ("Services"). By accessing or using our Services, you consent to this Privacy Policy. Please read this privacy policy carefully. By clicking on the "I agree” tab, you indicate that you understand, agree and consent to this privacy policy. If you do not agree with the terms of this privacy policy, please do not use this website. You hereby provide your unconditional consent or agreements to us as provided under section 43A and section 72A of Information Technology Act, 2000. These Terms between the Company and the you is an electronic record in terms of Information Technology Act, 2000 (as amended by the Information Technology (Amendment) Act, 2008) and rules made there under pertaining to electronic records in various statutes. These Terms is generated as an electronic record by a computer system and does not require any physical or digital signatures.

• 1. Who We Are:

  Raam 4 Wheelers LLP is a registered limited liability partnership engaged in the business of sale, purchase, and service facilitation of pre-owned vehicles.

• 2. Information We Collect:

  We collect only the minimum necessary personal information, including:

  • Phone Number: During registration and booking.
  • Additional Data (if applicable): Any information you may provide through customer service, forms, or communications (e.g., email, phone, address).

• 3. How We Use Your Information:

  Your personal data may be used for the following purposes:

  • Account Creation & Identity Verification: To verify your identity using OTP and create your user account.
  • Transaction Processing: To confirm bookings and manage transactions.
  • Customer Support: To assist with inquiries and provide support.
  • Communication: To send service-related communications.
  • Marketing: To inform you of promotions and offers (opt-out available).
  • Analytics: To analyze usage patterns and improve our Services.
  • to attend to or assist in the servicing, maintenance or repair of your vehicle
  • to carry out our legal compliance obligations, such as to conduct a product safety recall where necessary

• 4. Processing:

  We process your data under one or more of the following bases:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interest in improving user experience and services.

• 5. Sharing of Your Information:

  Your data may be shared under strict conditions with the following parties:

  • Insurance Providers: For issuance or servicing of vehicle insurance.
  • Third-Party Service Providers: Including hosting, analytics, and customer support services. All such parties are contractually bound to protect your data.
  • Legal Requirements: As required by law or to enforce legal rights.
  • Our Business Partners: We occasionally collaborate with other organizations to deliver co-branded services.
  • Within Our Group Companies: We may also share your personal data/information within our Group companies to make their products, services, and/or applications available to you through various platforms.
  • Note: We do not sell your personal information to third parties.

• 6. Data Retention:

  We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with applicable legal, regulatory, or contractual obligations. Upon withdrawal of consent by the you, or when it is reasonable to determine that the specified purpose for which the personal data was processed is no longer being served, the personal data shall be securely erased, unless its retention is required to comply with applicable laws or lawful obligations.

• 7. Data Security:

  We employ appropriate security practices and measures, including encryption, access control, and secure servers, in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

• 8. Your Rights:

  Under the DPDP Act, you have the following rights:

  • Access and Correction: Request to view or amend your personal data.
  • Data Portability: Receive your data in a structured, machine-readable format.
  • Erasure: Request deletion of your personal information.
  • Consent Withdrawal: Withdraw consent at any time without affecting prior processing.
  • Right to Nominate: Nominate an individual to exercise your rights in case of death or incapacity.

  To exercise these rights, email us atservice@epicreassuredcars.com.

• 9. Cookies and Tracking:

  We do not use cookies directly. However, third-party tools (e.g., Google Analytics) may use cookies for analytics. We will notify users if we implement direct tracking in the future.

• 10. Automated Decision Making and Profiling:

  We do not currently use personal data for automated decision-making or profiling that affects your legal rights or significantly impacts you.

• 11. Third-Party Links:

  Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

• 12. Breach Notification:

  In the event of a data breach likely to cause harm, we will notify affected users and report to relevant authorities as per applicable law.

• 13. Children's Privacy:

  Our Services are intended for users aged 18 and above. We do not knowingly collect data from minors. Age verification is performed during account creation.

• 14. Changes to This Policy:

  We may update this Privacy Policy from time to time. Updates will be posted with the revised effective date. Continued use of the Services constitutes acceptance of the revised Policy.

• 15. Grievance Officer:

  In accordance with the DPDP Act, the following person is designated as the Grievance Officer:

  Name: Thaneeru Sonaleni
  Email: service@epicreassuredcars.com